Privacy Statement

The privacy of your personal data is a very important matter for BIOTRONIK, and we want you to feel secure when using our web pages. We collect, process, and use data in compliance with the applicable privacy laws, in particular the EU General Data Protection Regulation (GDPR), German Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG) and the Telemedia Act (Telemediengesetz, TMG). This privacy statement informs you about the personal data relating to you that we collect, process, and use.

1. Information on the Collection of Personal Data

The following will provide you with information concerning the collection of personal data when you are using our website. Personal data are all data that relate to you personally, e.g., name, address, e-mail addresses, IP addresses, user behavior.The operator of the website and responsible party in accordance with Art. 4 Sect. 7 GDPR isBIOTRONIK Vertriebs GmbH & Co. KGWoermannkehre 1, 12359 Berlin, Germanyinfo@biotronik.comFor questions regarding the processing of your personal data, please contact our Data Protection Officer directly, who will also be available to deal with requests for information, applications, or complaints. The Data Protection Officer can be reached at or via our mailing address with the addition “der Datenschutzbeauftragte” (English: “Data Protection Officer“).

2. Your Rights

Aside from the right of withdrawal of the consent granted to us, you have the following rights, provided the respective legal prerequisites exist: the right of information according to Art. 15 GDPR, of rectification according to Art. 16 GDPR, of deletion according to Art. 17 GDPR, of limited processing according to Art. 18 GDPR, of objection according to Art. 21 GDPR, and the right of data portability according to Art. 20 GDPR.You have the right to object at any time to the processing of your personal data, which is carried out in accordance with Art. 6 Sect. 1f GDPR, for reasons that result from your particular situation (Art. 21 Sect. 1 GDPR).Insofar as we process your personal data in accordance with Art. 6 Sect. 1f GDPR for direct advertising purposes, you have the right to object to this at any time even without stating reasons (Art. 21 Sect. 2 GDPR).In addition, you have the right to complain to the data protection supervisory authorities according to Art. 77 GDPR. The supervisory authority that is responsible for us is the Berlin Data Protection and Freedom of Information Commissioner:Berliner Beauftragte für Datenschutz und InformationsfreiheitFriedrichstr. 219, 10969 Berlin, GermanyPhone: +49 (0)30 13889-0Fax: +49 (0)30 2155050E-mail:

3. Collection of Personal Data when Visiting Our Website

If you visit our website for information purposes only, i.e., if you do not register or provide us with information in another way, we regularly collect the data that are automatically transmitted to our web server by your browser:

  • IP address
  • Date and time of the inquiry
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (concrete page)
  • Access status/HTTP status code
  • The respectively transmitted amount of data
  • Website, from which the request originated
  • Browser
  • Operating system and its interface
  • Language and version of the browser software.

According to Art. 6 Sect. 1f GDPR, the legal basis for processing these data is our justified interest, which results from the objectives listed in the following. We use this information to

  • enable the call-up and visit of the website,
  • continue to improve the websites and offers technically and to adapt it to the needs of our users,
  • perform internal quality controls,
  • detect, eliminate, and prevent errors, malfunctions, and possible misuse,
  • generate statistics regarding access channels and the use of the website.

The data are stored for a period of 6 months, after which they are automatically deleted.

4. Contact Form, E-Mail Inquiries

If you contact us (e.g., via e-mail, phone, or contact form on the website), we will use the data you shared with us (usually your contact data and your inquiry) to react to your inquiry. Your inquiries are saved for a period of 6 months after we have responded to them. If required by commercial or tax law stipulations, we save the correspondence for the legally defined periods of time (usually six years).

5. Cookies

We use cookies if you visit our websites or use our offers. Cookies are small text files that are placed on your computer or mobile device by your browser and that allow recognition of your computer or terminal. Cookies do not contain any personal data. Some of the cookies used by us are deleted at the end of your browser session, in other words when you close your browser (so-called session cookies). Other cookies remain on your terminal device and allow us or our service providers to recognize your browser during the next visit (persistent cookies). You can prevent the use of cookies by configuring your browser software accordingly. But certain parts of the website or the offers may then not function as intended.

We use session cookies to analyze the user behavior. The cookies are deleted daily. Service providers employed by us might also use cookies, especially for web analysis, conversion tracking, and re-marketing.

6. Web Analysis

On the basis of Art. 6 Sect. 1f GDPR, we employ web analysis services for the purpose of appropriately designing and continuously optimizing our pages.

This website uses Google Analytics, a web analysis service provided by Google LLC (“Google”). Google Analytics uses cookies, which are text files stored on your computer that permit analysis of your usage of the website. The information generated by the cookie about your use of the website is normally transmitted to a Google server in the USA and stored there. IP anonymization is activated on this website, your IP address will be shortened by Google beforehand. Google will use this information on behalf of the owner of this website to analyze your usage of the website, to compile reports about the website’s activity, and to provide the website owner with other services relating to website activity and Internet usage. Google does not link other data to the anonymized IP address transmitted from your browser by Google Analytics. You can stop the storing of cookies by configuring your browser software accordingly; however, please note that in that case you may not be able to use all the functions of this website to their full extent. Moreover, you can prevent Google from recording or processing the data generated by the cookie relating to your use of the website (including your IP address) by downloading and installing the browser plug-in available via the following link:

This installs an opt-out cookie, which prevents the future recording of your data when you visit this website. Please note that it needs to be re-installed after a deletion of all cookies.We also want to point out that Google Analytics was expanded by the code “_anonymizeIp();” on this website to ensure that only an anonymized analysis of IP addresses is possibleData collected by Google that can be related to persons and are linked to cookies, user IDs, or advertising IDs (e.g., DoubleClick cookies, Android advertising ID, Apples advertising ID) are automatically deleted after 14 months.

For more information about Google’s privacy policy, see has submitted to the EU-US privacy shield,

7. Data Recipients

We may be employing external technical service providers who work exclusively on our behalf and who may not process personal data for their own purposes, especially service providers for hosting, including a content delivery network for the interim storage and quick delivery of contents, with whom we have signed a data processing agreement, who work exclusively on our behalf, and who may not process personal data for their own purposes.